Note: If you quit reading before the end of this post, at least be sure to read the last paragraph.
Day before yesterday I pulled out my Tungsten E PDA and to see how much battery ability it had left and if it would be useful for ebook reading. I want an ebook reader pretty bad, but the money for them is outragous atm. I’ve read three of Jane Austin’s books on the PDA, and it wasn’t so bad, so I thought I’d give it another shot. But I’d been having problems with the PDA keeping a charge. It seemed like it could be charged up, off all day, and then be half way drained. At least that is what memory tells me.
Anyways, so I pulled it out the night before, letting it charge up over night. And then sat down to fiddle with it. For some reason the palm program wasn’t working on my computer, and my computer wasn’t even recognizing that a device was attached to it. So I went to the older computer where I KNOW i’ve used the pda with before, and IT wasn’t recognizing the device. After about an hour of going back and forth, lots of frustration, removing and reinstalling the pda program from my laptop, trying to see if i’m supposed to be using a different cord, etc….I finally realize that the computers won’t acknowledge the pda until i actually touch again the hotsync button. (Still my laptop wasn’t working with it…it had stalled out during removal process, and stalled out during the fix process and the reinstall process.)
Ok, so finally, I can get the pda syncing with the old computer. It puts on all the old programs I used to have on the pda. (gonna have to go through and delete what’s not needed anymore, so can clean it up) Ok, now I can look for ebooks, right?
So I find a site called http://allromanceebooks.com . I had a couple of romance books that looked pretty interesting. Yes, I like romance books. I read them quite a bit. But I only actually like a few that I read. I’m pretty picky about them, wanting the people to actually develop in character as well as respond to situations as humans actually do instead of doing weird things out of character so that the “story” or “romance” can move out of its rut.
Anyways, so I purchase 2 books from this site. Total cost is $10. I had looked at their FAQ, and saw that for palm devices I would need to download mobibook. So I download the first one as mobibook, and then install it onto my pda (which has adobe reader and palm reader on it, and obviously a few .prc stuff on it… .prc being the ending of the ebook file name). I look on the device, and can’t find it. Adobe doesn’t show it. Palm reader doesn’t show it. None of the programs I have show it as existing. So I go to press delete program from the pda, and I see that the book is on there, shown as a program file, but of course doesn’t show up ANYwhere where it can be used. ARGH. So, upset, and knowing that I’ve got three pdf ebooks already on adobe reader, I download the second book as an adobe pdf file. I install that. Or try to at least. But the quick install insists on only allowing it to be installed onto a card, NOT the device itself. Which doesn’t make sense because the three Jane Austin pdf books are on the device, I have plenty of room for the ebook, but . . . it . . . won’t . . . put . . . it . . . onto . . . my palm device!!! GRRRRRRR.
I was really ticked off by then. I had one program I couldn’t use at all, and another that I’d only be able to read on the computer or if I spent $30-50 for an SD card. For a book??? AAAGH.
So I wrote them a letter, explaining the situation, letting them know just how NOT HAPPY I was that my money had been wasted, etc etc, and asked them to help me solve the problem. Then I sent the letter.
Out of frustration, I reviewed their FAQ, to see if I misread something or missed something…nothing that would help me. Then I did a search for mobibook and palm, and the mobipocket site came up. I searched their site for palm and found that there was a program specifically for palm. So i downloaded it. Installed it into the pda. And reinstalled the .prc ebook. It showed up. (I turned red from deep embarrassment.)
I wrote back to the allromanceebooks site and apologized for having been so rude. That I discovered that I actually needed an actual program for running it and not just a Palm device (can we say “duh!”??). I asked them if it would be at all possible to allow me to redownload the adobe book as a mobipocket book so that i could read it from the palm device and NOT from the computer. I really really hate reading ebooks from the computer. (Palm device allows me to take it into the car with me, travel with it to town, etc. Computer has me stuck beside my bed the whole time. Plus, the angle, weight, etc. is annoying.) I sent off this second letter.
Then I look at the adobe program. Look it up on the adobe website. And see that I had version 3.0 and there was a version 3.05 . Maybe the version 3.05 would allow the other book onto the device? So I uninstall the old version, download and install the new version. :O My Jane Austin books are gone!!!
I found them on the old computer and tried to install them onto the palm device again. BUT, it won’t allow them to go onto the device. It’s insisting on putting them onto the card. NOOOOOOO. They HAD been on the device before, why isn’t it allowing them to go onto it again!! This was B***S***!
*sigh* as it turns out, after much fiddling and nearly throwing things, one has to click “send to palm” and adobe does a converting process of the pdf which THEN allows it to be installed onto the device. So finally, I got the three jane austin books back onto my palm, as well as the new book.
AND THEN… I get an email from the allromanceebooks allowing me to do a redownload of that adobe book as a mobipocket book. Which I did, because I’d rather have them all as one type of program then a bunch of scattered ones all over the place. And I deleted the adobe version of the book.
I wrote back to the company, thanking them for allowing me do the redownload. And again apologizing for my bad attitude earlier. (Got another email back from them saying that they were glad it all worked out, that they took my suggestion and provided a link to the programs needed on their FAQ, and that they hope to see me on the site again soon.)
Wow, talk about customer service. These people were great at tolerating my verbal attack, accepting my apology, and acting on my suggestion for preventing future misunderstandings by other people(idiots like me). And I’m STILL embarrassed as can be for my actions towards them.